Refund policy

Returns, Exchanges, and Order Issues

Most BearTaDa products are made to order specifically for you. Because of this, we do not accept returns or exchanges for buyer’s remorse, incorrect size or color selection, or change of mind. Please review product descriptions and sizing information carefully before ordering.

Damaged, defective, or incorrectly produced items
If your item arrives damaged, defective, or with a manufacturing error, contact us at berta@beartada.com within 30 calendar days of delivery. Please include your order number and clear photos showing the problem.

If the issue qualifies, we will arrange a replacement or refund as appropriate. In most cases, defective items do not need to be returned unless we specifically request it.

Order cancellations
Contact us as soon as possible if you need to cancel an order. We may be able to cancel an order before it is submitted for production. Once production has started, cancellation may no longer be possible because the item is being made specifically for you.

Incorrect address or delivery issues
Customers are responsible for providing a complete and accurate shipping address. If an order is returned, lost, or requires reshipment because an incorrect or incomplete address was provided, additional charges may apply.

Refund timing
Approved refunds are issued to the original payment method. Your bank or card issuer may require additional time to post the refund after we process it.

Nothing in this policy limits rights you may have under applicable consumer-protection law.